Managed network services (MSP): Proactive network operations without adding headcount.
Arpgate monitors, maintains and supports your routing, switching, wireless, firewall and access control. Issues are caught early, changes are controlled and documentation stays current, fully managed or alongside your own team.
- Models
- Fully or co-managed
- Coverage
- Tailored to your hours
- Delivery
- Remote and on-site
Outcomes
A network that is run, not just kept running.
Managed services should give you back time and certainty. Here is what changes when Arpgate operates alongside you.
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01
Early warning instead of emergency calls
Monitoring tuned to your baseline surfaces degraded links, failing hardware and capacity limits early. Engineers review what matters, so problems are worked before they spread.
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02
Controlled, documented change
Firmware upgrades and configuration changes follow a plan, a backout and your approval. Versioned backups mean any device can return to a known-good state.
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03
One team across your whole stack
Routing, switching, wireless, firewalls, access control and zero trust access, supported by engineers who own troubleshooting and vendor TAC cases through to resolution.
What's included
The daily work of running a network, handled.
Scope is defined per engagement. These are the services we build it from, delivered remotely with on-site dispatch when hands are needed.
Monitor and respond
- Availability, performance and interface health monitoring
- Telemetry from SNMPv3, syslog, NetFlow/IPFIX and vendor cloud APIs
- Alert thresholds tuned to your baseline to cut noise
- Engineer triage with escalation paths you approve
- Capacity trending for WAN circuits, wireless and firewalls
- Hardware health: power supplies, fans, optics and environmentals
Maintain and protect
- Firmware and software lifecycle with tested upgrade plans
- Vendor security advisory and CVE review, with patch prioritization
- Scheduled configuration backups with version history
- Change management: request, risk review, approval, window and backout
- Configuration standards and drift checks
- End-of-life, end-of-support and license renewal tracking
Troubleshoot and resolve
- Incident troubleshooting across routing, switching, wireless, firewalls, NAC and zero trust access
- Root-cause analysis with packet captures, logs and flow data
- Vendor TAC cases opened, evidenced and followed through
- RMA coordination and replacement hardware configuration
- On-site dispatch when a location needs hands and eyes
- Post-incident reports for significant events
Document and review
- Network diagrams, IP plans and device inventory kept current
- Runbooks for recurring tasks and escalations
- Periodic health reviews with findings and priorities
- Reporting on availability, capacity, changes and incidents
- Lifecycle and budget inputs for your roadmap
- Administrative access reviews for management interfaces
In development
Arpgate Glance
We are building our own network monitoring platform, designed to be radically simpler to use than traditional monitoring tools. Today, we work with standard telemetry and the tools that fit your environment.
Engagement models
Fully managed or co-managed. Your call.
Responsibilities, escalation paths and coverage hours are agreed in writing before onboarding. Coverage is tailored to your operating hours and requirements.
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Fully managed
Arpgate operates the network
For organizations without a dedicated network team, or teams that want to focus on the business. You set priorities and approve changes. We do the work.
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Co-managed
We extend your team
For IT teams that own the network but need specialist depth, extra capacity or coverage outside their hours. Responsibilities are split task by task.
| Responsibility | Fully managed | Co-managed |
|---|---|---|
| Monitoring and alert triage | Arpgate | Shared |
| Firmware, patching and backups | Arpgate | Agreed per platform |
| Configuration changes | Arpgate, with your approval | Shared, one change process |
| Advanced troubleshooting | Arpgate | Arpgate |
| Vendor TAC cases and RMAs | Arpgate | Arpgate |
| Documentation and runbooks | Arpgate | Shared |
| Health reviews and roadmap | Arpgate with you | Arpgate with you |
A typical split. Every engagement documents its own responsibilities.
How we work
From onboarding to continuous improvement.
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01
Assess and onboard
We discover devices, topology, configurations and current tools, then agree secure access, contacts, escalation paths and communication channels.
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02
Baseline and stabilize
Monitoring goes live and is tuned to your baseline. Backups start, documentation is brought current and urgent risks are fixed first.
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03
Operate
Alerts are worked, changes follow change management and incidents are troubleshot and escalated to vendors when needed.
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04
Review and improve
Periodic health reviews cover findings, lifecycle risks and priorities, so the network gets better over time instead of just running.
Where it fits
Who managed services are built for.
Built for government agencies, regulated enterprises and companies in the USA and internationally. Arpgate is headquartered in Columbia, Maryland.
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Organizations without a dedicated network team
Fully managed operations give you senior network expertise and disciplined processes without building a team from scratch.
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IT teams that need specialist depth
Co-managed support adds firewall, NAC, wireless and zero trust expertise, plus extra hands for upgrades and complex incidents.
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Government agencies and regulated enterprises
Change records, configuration history, access reviews and documentation, designed with frameworks like NIST SP 800-53, CMMC and HIPAA in mind.
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Multi-site and international operations
One operating standard across locations, with remote engineering and on-site dispatch where a site needs hands.
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After an Arpgate project
A clean transition from deployment to operations, starting from the design decisions and documentation produced during the build.
Technologies
Technologies and practices we operate.
We operate the technology, not a single product line: standard telemetry, the network and security systems you run, and disciplined operations practice.
Telemetry
- SNMPv3
- Syslog
- NetFlow / IPFIX
- sFlow
- Streaming telemetry
- REST APIs
- Packet capture
Systems we operate
- Routers and switches
- Data center fabrics
- Wireless controllers and APs
- Cloud-managed networking
- Next-generation firewalls
- Central firewall management
- 802.1X / NAC policy servers
- ZTNA and secure web gateway
Operations
- Change management
- Versioned config backups
- Drift detection
- CVE and advisory tracking
- TACACS+ / RADIUS AAA
- RMA coordination
- Runbooks
Platform experience: Cisco · Aruba · Palo Alto Networks · Zscaler
What buyers ask about managed services.
Want to talk through your environment? Start a conversation.
Coverage is tailored to your operating hours and requirements. During onboarding we agree monitoring hours, escalation paths and how after-hours events are handled, and we adjust them as your needs change.
Yes. In a co-managed engagement, responsibilities are split task by task and written down. Your team keeps what it does best, and we add specialist troubleshooting, upgrades, vendor escalations and extra capacity under one shared change process.
No. We can work with tools you already own, or with standard telemetry such as SNMPv3, syslog and flow data. Separately, we are building Arpgate Glance, a network monitoring platform in development that is designed to be radically simpler to use than traditional monitoring tools.
Changes follow a documented process: request, risk review, your approval, a maintenance window and a backout plan. Access uses individual named accounts through your AAA platform, so every session is attributable and you can review or revoke it at any time.
Related services
Projects that pair with managed services.
Network Design & Engineering
Architecture, engineering and administration for networks that are easier to operate.
Next-Generation Firewalls
Deployment, policy management and rule-base hygiene for your security perimeter.
Routing & Switching
Installation, configuration and troubleshooting for the routers and switches we operate.
Get in touch
Let's talk about your network.
Tell us where you are today. A senior engineer will respond with practical next steps, not a sales script.